Delivery Charges & Shipping
Delivery to mainland UK is charged at a flat rate of £30 per order.
Orders for flooring and wall products may be shipped from separate warehouses and will be delivered as separate consignments due to the nature of the goods.
If an order includes both flooring and wall products, each item will be subject to its respective delivery charge rather than a combined total order value.
For more details on returns and logistics, please refer to our Refund and Returns Policy.
Delivery Times
- Stocked products are typically delivered within 2-3 working days.
- For custom or made-to-order products, a member of our sales team will contact you to confirm the estimated delivery timeframe.
- For deliveries outside of our standard mainland UK service, please contact us at 0191 295 1133 to discuss alternative arrangements.
Delivery Process
- Deliveries take place between 8:00 am and 6:00 pm. We cannot provide an estimated time of arrival as deliveries are handled by external couriers.
- If delays arise or we are unable to fulfil an agreed delivery date, we will contact you to discuss alternative options.
- Please ensure someone is available to accept delivery, as missed deliveries may result in additional charges for re-delivery.
We strive to provide a reliable delivery service, but unforeseen circumstances may occasionally cause delays. We strongly recommend that you do not schedule installers until your order has arrived, as we cannot be held responsible for any costs or penalties resulting from late deliveries.
Pallet Deliveries
- All pallet deliveries are curb-side drop-offs. Customers must have at least two able-bodied individuals available to offload the order.
- Delivery drivers are not insured to assist with unloading beyond the curb-side.
- Customers are responsible for disposing of all pallets following delivery.
Damaged Goods
- Any damaged goods must be signed as “damaged” on the delivery note upon arrival.
- Once reported, we will arrange for a replacement. Please refer to our Returns Policy here for further details.
Cancellations & Returns
For details on cancellations and returns, please review our Returns Policy here.