Version Number: 1
Effective As Of February 2025
1. About Us And These Terms
1.1 These terms apply when you (“You”, “Your”) order any goods or products (“Products”) from www.commercialcoverings.co.uk (“Website”). The version of the terms shown to You before placing Your order will apply to any purchases made on the Website. Please read these terms carefully before placing Your order.
1.2 The Website is owned and operated by Commercial Coverings Ltd (“We”, “Us” or “Our”), a company registered in England and Wales (03059756). Our registered office is at 66 Potter St, Wallsend, NE28 6TZ and Our VAT number is 652 1347 56.
1.3 These terms explain who We are, how We provide Products to You, how You and We may change or end the contract, what to do if there is a problem, and other important information. By placing an order, You agree to be bound by these terms.
1.4 Some terms apply differently depending on whether You are a business or a consumer.
You are a consumer if:
- You are an individual; and
- You are buying Products mainly for personal use, not for trade, business, or professional purposes.
1.5 If You are a business customer, these terms constitute the entire agreement between Us. You acknowledge that You have not relied on any statement or representation not explicitly included in these terms.
1.6 We accept orders for delivery only to locations within the UK mainland and Northern Ireland.
1.7 Our Privacy Policy, available here, explains how We handle Your personal data.
1.8 For further information, contact Us via email at info@commercialcoverings.co.uk or by writing to Our registered office.
2. Ordering Products
2.1 To place an order on the Website:
- Select Your desired Products and quantity, then add them to the shopping basket.
- Complete the online checkout process and make payment.
- Once Your order is confirmed and payment is approved, a legally binding contract is formed between You and Us.
- We will send an email confirmation of Your order.
2.2 If We cannot supply a Product due to stock issues, pricing errors, or other reasons, We will notify You and issue a full refund if payment has already been made.
2.3 You may need to provide additional information for Us to fulfil Your order. If You fail to provide necessary details, We may cancel Your order or charge reasonable fees for additional administrative work.
3. Products
3.1 While We strive for accuracy in product descriptions, images are for illustrative purposes, and slight variations may occur.
3.2 Discounted or ‘End of Line’ Products may not be in perfect condition and are sold as described on the Website.
3.3 We may make minor changes to Products to comply with regulatory requirements or improve functionality.
4. Delivery
4.1 Delivery costs are displayed at checkout.
4.2 We aim to deliver Products within estimated timescales but cannot guarantee exact delivery dates.
4.3 If a delay is caused by factors beyond Our control, We will notify You and take reasonable steps to minimise the impact.
4.4 Products become Your responsibility upon delivery. Ownership transfers once full payment is received.
4.5 If no one is available at Your address to accept delivery, instructions for re-delivery or collection will be provided.
5. Cancellations And Returns
5.1 Your rights to cancel depend on the circumstances:
- If the Product is faulty or misdescribed, You may have a legal right to a refund, repair, or replacement.
- If We have made a pricing or availability error, You can cancel and receive a full refund.
- Consumers have a 14-day cooling-off period to change their mind (subject to deductions and return shipping costs).
5.2 To cancel an order, contact Us via email at info@commercialcoverings.co.uk.
5.3 Refunds will be processed promptly, usually within 14 days of receiving returned Products.
6. Pricing And Payment
6.1 Product prices are displayed on Our Website and exclude VAT unless stated otherwise.
6.2 If a pricing error is discovered, We will notify You and provide the option to cancel or proceed at the correct price.
6.3 Payments must be made in full at checkout using a debit/credit card. Orders will not be processed until payment is confirmed.
7. Liability
7.1 If You are a consumer, We are responsible for foreseeable losses caused by Our breach of contract.
7.2 If You are a business, Our total liability for all claims arising under the contract will not exceed £100,000.
7.3 We do not exclude liability for death, personal injury caused by negligence, or fraud.
8. Dispute Resolution
8.1 If You have a complaint, contact Us at info@commercialcoverings.co.uk.
8.2 Consumers may use alternative dispute resolution via the Dispute Resolution Ombudsman (www.disputeresolutionombudsman.org).
8.3 Business disputes will be governed by English law, with exclusive jurisdiction in the courts of England and Wales.
8.4 If any part of these terms is found to be unenforceable, the remaining terms will still apply.
9. Business Customer Obligations
9.1 Business customers must comply with all applicable laws and regulations.
9.2 We will not be responsible for any loss or damage resulting from a business customer’s failure to comply with applicable laws.
10. Price Adjustments
10.1 Prices may be adjusted to reflect changes in VAT, regulatory requirements, or unforeseen factors.
11. Payment Disputes
11.1 Payments must be made in full, and disputes over invoices should be raised promptly.
11.2 We reserve the right to charge interest on overdue invoices.
12. Limitation Of Liability
12.1 Our liability is limited to foreseeable damages, and We do not accept liability for indirect or consequential losses.
13. Business Customer Liability Limitations
13.1 If You are a business, Our total liability will not exceed the price of the Products supplied under the contract.
14. Governing Law
14.1 These terms are governed by English law.
14.2 Consumers can bring legal proceedings in either English, Scottish, or Northern Irish courts.
14.3 Businesses must resolve disputes exclusively in English courts.
For any queries, please contact Us at info@commercialcoverings.co.uk or visit www.commercialcoverings.co.uk.