Last Updated: February 2025
Overview
Commercial Coverings Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, and safeguard your personal data when interacting with us through our website (https://www.commercialcoverings.co.uk/), phone calls, emails, online chat, and in-person meetings.
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Any updates will be posted on our website, and where required by law, we will seek your consent for significant changes.
1. Information We Collect Automatically
When you visit our website, we may collect certain information automatically through cookies and tracking technologies. This may include:
- Your IP address, browser type, and operating system
- Pages visited, time spent on pages, and interactions with our website
- Device identifiers and other analytics data
For more details on how we use cookies, please see our Cookies Policy.
2. Information You Provide Voluntarily
You may provide personal information to us in various ways, including:
- Registering on our website: If you choose to create an account, we will collect your name, email, phone number, and other relevant details to enhance your experience and provide tailored services.
- Newsletter Sign-ups: If you opt to receive our newsletters, we will use your information to send updates on products, case studies, events, and promotions. You can unsubscribe at any time.
- Placing Orders and Requesting Samples: To fulfill your orders and sample requests, we collect delivery details and payment information, which is processed securely by our payment provider.
- Requesting Quotes: If you request quotes, we may share your name and postal address with contractors to facilitate the process.
- Providing Feedback: Comments on our products, blog posts, or website may require you to provide your name and email for quality control purposes.
- Contacting Us: When you reach out to us via email, phone, chat, or contact forms, we collect information necessary to respond to your queries and improve our services.
- Attending Events and Meetings: When you meet us at exhibitions, events, or in person, we may collect your business details to maintain records and send follow-up communications.
3. How We Use Your Information
We process your personal information based on the following legal grounds:
- Performance of a contract: To process orders, fulfill deliveries, and manage customer relationships.
- Legitimate interests: To operate our website, improve our services, and send relevant marketing communications (where permitted by law).
- Consent: When you opt-in to marketing communications or provide specific permissions.
- Legal obligations: To comply with tax, regulatory, and compliance requirements.
You can opt out of marketing communications at any time using the “unsubscribe” link in emails or by contacting us directly.
4. Email and Telephone Communications
We may send you marketing emails and newsletters if you have given consent or where permitted by law. You can opt-out at any time.
For quality assurance, phone calls may be recorded for training purposes. Call recordings are used solely to improve customer service.
5. Sharing Your Information
We do not sell or rent your personal data. However, we may share your data with:
- Service providers: Such as delivery companies, IT service providers, and payment processors to fulfill orders and provide services.
- Contractors: Where you request a quote, we may share limited details (e.g., postal address) with trusted contractors.
- Legal authorities: If required by law, to comply with legal obligations or enforce our terms.
- Business transactions: In the event of a merger, sale, or acquisition, your data may be transferred to relevant parties.
6. Data Security
We implement security measures to protect your data from unauthorised access, loss, or misuse. However, no online platform can be 100% secure. If a data breach occurs, we will take appropriate measures and notify you as required by law.
7. Data Retention
We retain personal data only as long as necessary for business, legal, or tax purposes. Once no longer needed, your data will be securely deleted or anonymised.
8. Your Rights
You have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict data processing.
- Request data portability.
- Withdraw consent for marketing communications.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise your rights, please contact us using the details below.
9. Contact Us
For any privacy-related queries, you can contact us at:
Commercial Coverings Ltd
Email: info@commercialcoverings.co.uk
Phone: 0191 295 1133
We are committed to handling your data responsibly and in accordance with legal requirements.